Privacy Policy
1. Introduction
We at Ukarimu Care Service (“we”, “us”, “our”) are committed to protecting your privacy.
2. What Information We Collect
We may collect:
- Personal Information: name, address, email, phone, date of birth.
- Health / Sensitive Information: medical conditions, disabilities, assessment reports, NDIS plans, etc.
- Usage Data: how you use the Site (pages visited, links clicked).
- Payment Information: banking details, invoices, if applicable.
3. How We Collect Information
- Directly from you when you fill forms, request consultations or services.
- From service agreements or third parties (e.g. referring agencies) where you have consented.
- Automatically via our website analytics tools (cookies, logs).
4. Use of Information
We use your information to:
- Provide, manage and improve our services.
- Communicate with you (appointment reminders, billing, etc.).
- Ensure safety and quality of care.
- Meet legal, regulatory or audit obligations.
5. Disclosure of Information
We may disclose your information:
- To employees, contractors or care staff who need it to perform their duties.
- To third-party service providers (e.g. software, payment processors) under contract and with confidentiality obligations.
- If required by law (court orders, regulatory bodies) with your consent.
6. Data Security
- We take reasonable steps to protect your information from loss, misuse, unauthorized access or disclosure.
- Data is stored securely, both electronically and physically, in accordance with industry best practices.
- Access to sensitive health information is restricted to authorized personnel only.
7. Data Retention
- We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or as required under Australian health and disability laws.
- When not needed, data will be securely destroyed or de‐identified.
8. Cookies and Tracking
- Our Site may use cookies or similar technologies to track usage and enhance your experience.
- You can disable certain cookies via your browser settings, but that may affect functionality.
9. Your Rights
You have rights under Australian privacy laws, including:
- Access: You can request access to your personal information we hold.
- Correction: You can ask us to correct inaccurate or incomplete data.
- Deletion: Where lawful, you may ask us to delete your personal data.
- Restriction / Objection: To how we process certain data (where applicable).
10. Changes to Privacy Policy
- We may update this Privacy Policy as needed. Any changes will be posted on the Site with a revised effective date.
11. Contact Us
If you have questions or concerns about your privacy or this policy, contact: